Returns or Exchanges
If you're not satisfied with your purchase, return the eligible product(s) in new and unworn condition in the original packaging for a full refund in accordance with our returns policy. We do not refund the original shipping fees, however.
You have 30 days from the day you received your items to review, and if necessary, return or exchange your purchase from The Gift Factor.
Eligible product(s) must be returned using a trackable shipping method. Please contact our Customer Service and we will guide you through the process.
Simply send an email, with your name, address and order number to: email@example.com and request to return the items.
There are certain situations where only partial refunds are granted (if applicable).
- If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition.
- If you only return part of your items that you ordered then refund will be granted based on what you returned.
- Any item not in its original condition, is damaged, ripped, cut or missing parts for reasons not due to our error.
We will always email you prior to granting a refund in these situations.
Any clothing item must be original and not worn, damaged, torn or ripped otherwise a refund will not be granted.
We do not accept returns or exchanges if:
- The item(s) have been worn or washed.
- The item(s) have been altered.
- The item(s) are in any way defective, ripped, cut or torn from the original and saleable condition.
- The item(s) do not have the original tags on them.
- The item(s) were a Final Sale item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error.
Exchanges (if applicable)
If you need to make an exchange, send us an email at firstname.lastname@example.org. We don't replace any item that is damaged, forced or broken when putting together your items.
The Gift Factor will send your exchanged product at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
The Gift Factor will send you your exchanged item(s) within 24-48 hours of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.