Contact Us


For ALL Customer service issues please email us at or fill out the form below. We will get back to you within 24 hours.


Note: Make sure to check spam as sometimes our reply may end up in your spam folder.

If you want to get a refund or exchange please contact us first. Once you've recieved a reply, you can mail back your items to the below address which is our exchange warehouse. For more information please see our Return Policy.

The Gift Factor
1118 1st West, Lower Level
Conover 28613
North Carolina